text
stringlengths
13
368
topics
listlengths
0
0
topics-suggestion
sequencelengths
1
6
topics-suggestion-metadata
dict
sentiment
listlengths
0
0
sentiment-suggestion
stringclasses
3 values
sentiment-suggestion-metadata
dict
external_id
stringclasses
0 values
metadata
stringclasses
1 value
How do I locate my card?
[]
null
{ "type": null, "score": null, "agent": null }
[]
positive
{ "type": null, "score": 0.3796856999397278, "agent": null }
null
{}
I still have not received my new card, I ordered over a week ago.
[]
[ "order_physical_card" ]
{ "type": null, "score": [ 0.04399328678846359 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.3526892364025116, "agent": null }
null
{}
I ordered a card but it has not arrived. Help please!
[]
[ "card_arrival", "order_physical_card" ]
{ "type": null, "score": [ 0.043122798204422, 0.04754560440778732 ], "agent": null }
[]
positive
{ "type": null, "score": 0.35977256298065186, "agent": null }
null
{}
Is there a way to know when my card will arrive?
[]
[ "card_arrival" ]
{ "type": null, "score": [ 0.07844632863998413 ], "agent": null }
[]
positive
{ "type": null, "score": 0.423103004693985, "agent": null }
null
{}
My card has not arrived yet.
[]
[ "card_arrival" ]
{ "type": null, "score": [ 0.09386485069990158 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3776002526283264, "agent": null }
null
{}
When will I get my card?
[]
null
{ "type": null, "score": null, "agent": null }
[]
positive
{ "type": null, "score": 0.4305824041366577, "agent": null }
null
{}
Do you know if there is a tracking number for the new card you sent me?
[]
null
{ "type": null, "score": null, "agent": null }
[]
neutral
{ "type": null, "score": 0.37595662474632263, "agent": null }
null
{}
i have not received my card
[]
[ "transfer_not_received_by_recipient" ]
{ "type": null, "score": [ 0.040816303342580795 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.37795940041542053, "agent": null }
null
{}
still waiting on that card
[]
null
{ "type": null, "score": null, "agent": null }
[]
positive
{ "type": null, "score": 0.4039393961429596, "agent": null }
null
{}
Is it normal to have to wait over a week for my new card?
[]
null
{ "type": null, "score": null, "agent": null }
[]
positive
{ "type": null, "score": 0.3555730879306793, "agent": null }
null
{}
How do I track my card?
[]
null
{ "type": null, "score": null, "agent": null }
[]
positive
{ "type": null, "score": 0.3796329200267792, "agent": null }
null
{}
How long does a card delivery take?
[]
[ "card_arrival", "card_delivery_estimate", "transfer_timing" ]
{ "type": null, "score": [ 0.05576562508940697, 0.037375401705503464, 0.043496813625097275 ], "agent": null }
[]
positive
{ "type": null, "score": 0.35470345616340637, "agent": null }
null
{}
I still don't have my card after 2 weeks. What should I do?
[]
null
{ "type": null, "score": null, "agent": null }
[]
negative
{ "type": null, "score": 0.3530338406562805, "agent": null }
null
{}
still waiting on my new card
[]
null
{ "type": null, "score": null, "agent": null }
[]
positive
{ "type": null, "score": 0.40730178356170654, "agent": null }
null
{}
I am still waiting for my card after 1 week. Is this ok?
[]
null
{ "type": null, "score": null, "agent": null }
[]
positive
{ "type": null, "score": 0.4213544726371765, "agent": null }
null
{}
I have been waiting longer than expected for my bank card, could you provide information on when it will arrive?
[]
[ "balance_not_updated_after_bank_transfer", "card_arrival", "top_up_by_bank_transfer_charge" ]
{ "type": null, "score": [ 0.03769996762275696, 0.03494125232100487, 0.04277762025594711 ], "agent": null }
[]
positive
{ "type": null, "score": 0.4260188937187195, "agent": null }
null
{}
I've been waiting longer than expected for my card.
[]
null
{ "type": null, "score": null, "agent": null }
[]
positive
{ "type": null, "score": 0.4032135307788849, "agent": null }
null
{}
Why hasn't my card been delivered?
[]
[ "card_arrival", "card_not_working", "transfer_not_received_by_recipient" ]
{ "type": null, "score": [ 0.03939769044518471, 0.026169847697019577, 0.029000001028180122 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.3805493414402008, "agent": null }
null
{}
Where is my new card? I have been waiting a week!
[]
[ "card_arrival" ]
{ "type": null, "score": [ 0.03052612580358982 ], "agent": null }
[]
positive
{ "type": null, "score": 0.4119930565357208, "agent": null }
null
{}
My card still hasn't arrived after 2 weeks. Is it lost?
[]
[ "card_arrival", "lost_or_stolen_card" ]
{ "type": null, "score": [ 0.02775931917130947, 0.0287533737719059 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3567262589931488, "agent": null }
null
{}
I did not get my card yet, is it lost?
[]
[ "lost_or_stolen_card", "lost_or_stolen_phone" ]
{ "type": null, "score": [ 0.05086272209882736, 0.031558796763420105 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3344186842441559, "agent": null }
null
{}
Status of the card I ordered.
[]
[ "order_physical_card" ]
{ "type": null, "score": [ 0.11675635725259781 ], "agent": null }
[]
positive
{ "type": null, "score": 0.4249321222305298, "agent": null }
null
{}
How long should my new card take to arrive?
[]
[ "card_arrival", "transfer_timing" ]
{ "type": null, "score": [ 0.07171738892793655, 0.048292119055986404 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3886463940143585, "agent": null }
null
{}
I ordered my card 2 weeks ago and it still isn't here? What do I do?
[]
[ "order_physical_card" ]
{ "type": null, "score": [ 0.04511575400829315 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.37484216690063477, "agent": null }
null
{}
My card has not arrived yet, where is it?
[]
[ "card_arrival" ]
{ "type": null, "score": [ 0.09507816284894943 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3834203779697418, "agent": null }
null
{}
What is the tracking number for my card that was mailed?
[]
null
{ "type": null, "score": null, "agent": null }
[]
neutral
{ "type": null, "score": 0.38179317116737366, "agent": null }
null
{}
I think something went wrong with my card delivery as I haven't received it yet.
[]
[ "card_arrival", "card_payment_wrong_exchange_rate", "wrong_amount_of_cash_received" ]
{ "type": null, "score": [ 0.029655899852514267, 0.03683662414550781, 0.04263322427868843 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.3616556227207184, "agent": null }
null
{}
I'm still waiting for delivery of my new card, why is it taking so long?
[]
[ "card_arrival", "transfer_timing" ]
{ "type": null, "score": [ 0.03528362885117531, 0.028647856786847115 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3714747428894043, "agent": null }
null
{}
I ordered a card a week ago, and it's still not here. What do I do?
[]
[ "order_physical_card" ]
{ "type": null, "score": [ 0.04387114197015762 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.37136146426200867, "agent": null }
null
{}
i want to track the card you sent
[]
null
{ "type": null, "score": null, "agent": null }
[]
positive
{ "type": null, "score": 0.3868599534034729, "agent": null }
null
{}
My card hasn't arrived yet.
[]
[ "card_arrival" ]
{ "type": null, "score": [ 0.08558579534292221 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3852667510509491, "agent": null }
null
{}
I was expecting my new card and am wondering why I haven't received it yet?
[]
[ "why_verify_identity" ]
{ "type": null, "score": [ 0.030719423666596413 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.3556385636329651, "agent": null }
null
{}
How do I know when my card will arrive?
[]
[ "card_arrival" ]
{ "type": null, "score": [ 0.09505731612443924 ], "agent": null }
[]
positive
{ "type": null, "score": 0.42593124508857727, "agent": null }
null
{}
I'm still waiting on my card to be delivered.
[]
[ "card_arrival" ]
{ "type": null, "score": [ 0.04112058877944946 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3905450999736786, "agent": null }
null
{}
Does the card you sent have a way to track to it?
[]
null
{ "type": null, "score": null, "agent": null }
[]
positive
{ "type": null, "score": 0.3592930734157562, "agent": null }
null
{}
I ordered a card and I still haven't received it. It's been two weeks. What can I do?
[]
[ "order_physical_card" ]
{ "type": null, "score": [ 0.030845994129776955 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.3571799695491791, "agent": null }
null
{}
I'm starting to think my card is lost because it still hasn't arrived, can you help?
[]
[ "lost_or_stolen_card" ]
{ "type": null, "score": [ 0.03738370165228844 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3402279317378998, "agent": null }
null
{}
Is there tracking info available?
[]
null
{ "type": null, "score": null, "agent": null }
[]
neutral
{ "type": null, "score": 0.37005457282066345, "agent": null }
null
{}
What is the tracking number for the card you sent?
[]
null
{ "type": null, "score": null, "agent": null }
[]
neutral
{ "type": null, "score": 0.38218390941619873, "agent": null }
null
{}
Where is the tracking number for the card you sent me?
[]
null
{ "type": null, "score": null, "agent": null }
[]
neutral
{ "type": null, "score": 0.3740905523300171, "agent": null }
null
{}
Why won't my card show up on the app?
[]
[ "card_not_working", "exchange_via_app" ]
{ "type": null, "score": [ 0.034683480858802795, 0.11322855204343796 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3938237428665161, "agent": null }
null
{}
I would like to reactivate my card.
[]
[ "activate_my_card" ]
{ "type": null, "score": [ 0.06564632803201675 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.4108002781867981, "agent": null }
null
{}
Where do I link the new card?
[]
[ "card_linking", "change_pin" ]
{ "type": null, "score": [ 0.10832653939723969, 0.028951585292816162 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3569026291370392, "agent": null }
null
{}
I have received my card, can you help me put it in the app?
[]
[ "exchange_via_app" ]
{ "type": null, "score": [ 0.14904630184173584 ], "agent": null }
[]
positive
{ "type": null, "score": 0.40478095412254333, "agent": null }
null
{}
How do I link a card that I already have?
[]
[ "card_linking" ]
{ "type": null, "score": [ 0.20109660923480988 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.3514435291290283, "agent": null }
null
{}
I received my new card, but I don't see it in the app anywhere. What do I do?
[]
[ "exchange_via_app" ]
{ "type": null, "score": [ 0.10003463178873062 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.3735180199146271, "agent": null }
null
{}
How do I re-add a card to the app?
[]
[ "exchange_via_app" ]
{ "type": null, "score": [ 0.11569490283727646 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3507215976715088, "agent": null }
null
{}
How do I add the card to my account?
[]
[ "transfer_into_account" ]
{ "type": null, "score": [ 0.08665728569030762 ], "agent": null }
[]
positive
{ "type": null, "score": 0.37376078963279724, "agent": null }
null
{}
Can I put my old card back into the system? I just found it/
[]
null
{ "type": null, "score": null, "agent": null }
[]
neutral
{ "type": null, "score": 0.35445746779441833, "agent": null }
null
{}
I have one of your cards already, how do I link it?
[]
[ "card_linking" ]
{ "type": null, "score": [ 0.1505543440580368 ], "agent": null }
[]
positive
{ "type": null, "score": 0.38728663325309753, "agent": null }
null
{}
How do I link a new card?
[]
[ "card_linking", "change_pin" ]
{ "type": null, "score": [ 0.1821090131998062, 0.03262750804424286 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.35934019088745117, "agent": null }
null
{}
Can I link an existing card?
[]
[ "card_linking" ]
{ "type": null, "score": [ 0.17845959961414337 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.35270220041275024, "agent": null }
null
{}
How do I link one your card if I have one already?
[]
[ "card_linking" ]
{ "type": null, "score": [ 0.1234457790851593 ], "agent": null }
[]
positive
{ "type": null, "score": 0.37985339760780334, "agent": null }
null
{}
How do I add a card to the app?
[]
[ "exchange_via_app" ]
{ "type": null, "score": [ 0.14655867218971252 ], "agent": null }
[]
positive
{ "type": null, "score": 0.37617021799087524, "agent": null }
null
{}
Can I link my new card?
[]
[ "card_linking", "change_pin" ]
{ "type": null, "score": [ 0.14606544375419617, 0.034108880907297134 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3592444062232971, "agent": null }
null
{}
Hello, I found the card I misplaced and I need to reactive it, how do I do that?
[]
null
{ "type": null, "score": null, "agent": null }
[]
neutral
{ "type": null, "score": 0.4505824148654938, "agent": null }
null
{}
Can you tell me how to link one of your cards that I already have?
[]
[ "card_linking" ]
{ "type": null, "score": [ 0.13660138845443726 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3629872500896454, "agent": null }
null
{}
How do I view the card I received in the app?
[]
[ "exchange_via_app" ]
{ "type": null, "score": [ 0.1250891089439392 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3740321397781372, "agent": null }
null
{}
Where on the website do I go to link my card?
[]
[ "card_linking" ]
{ "type": null, "score": [ 0.1457063853740692 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3805665671825409, "agent": null }
null
{}
I found my card, can I add it to the app?
[]
[ "exchange_via_app" ]
{ "type": null, "score": [ 0.13682018220424652 ], "agent": null }
[]
positive
{ "type": null, "score": 0.387276291847229, "agent": null }
null
{}
How do I link to my credit card with you?
[]
[ "card_linking" ]
{ "type": null, "score": [ 0.08384178578853607 ], "agent": null }
[]
positive
{ "type": null, "score": 0.40842294692993164, "agent": null }
null
{}
I've received my card so now I need to know how to sync it to the app.
[]
[ "exchange_via_app" ]
{ "type": null, "score": [ 0.1095435619354248 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3592824339866638, "agent": null }
null
{}
I found my card, I would like to reactivate it.
[]
[ "activate_my_card" ]
{ "type": null, "score": [ 0.05736324191093445 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.42398664355278015, "agent": null }
null
{}
How do I link this new card?
[]
[ "card_linking", "change_pin" ]
{ "type": null, "score": [ 0.1510358452796936, 0.03016255982220173 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.36602550745010376, "agent": null }
null
{}
Can I reactivate my lost card that I found this morning in my jacket pocket?
[]
[ "lost_or_stolen_card" ]
{ "type": null, "score": [ 0.02726025879383087 ], "agent": null }
[]
negative
{ "type": null, "score": 0.35312607884407043, "agent": null }
null
{}
how do I link an already existing card?
[]
[ "card_linking" ]
{ "type": null, "score": [ 0.15414294600486755 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.3513490557670593, "agent": null }
null
{}
The app doesn't show the card I received.
[]
[ "exchange_via_app" ]
{ "type": null, "score": [ 0.10539943724870682 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3632402718067169, "agent": null }
null
{}
how do I link a card I already have?
[]
[ "card_linking" ]
{ "type": null, "score": [ 0.20673996210098267 ], "agent": null }
[]
positive
{ "type": null, "score": 0.35336560010910034, "agent": null }
null
{}
I would like to link my card. How do I do it?
[]
[ "card_linking" ]
{ "type": null, "score": [ 0.23830373585224152 ], "agent": null }
[]
positive
{ "type": null, "score": 0.36739063262939453, "agent": null }
null
{}
Can you please show me where I can find the location to link my card?
[]
[ "card_linking" ]
{ "type": null, "score": [ 0.0771774873137474 ], "agent": null }
[]
positive
{ "type": null, "score": 0.37881600856781006, "agent": null }
null
{}
Where do I go if I want to link my new card?
[]
[ "card_linking", "change_pin" ]
{ "type": null, "score": [ 0.12284217774868011, 0.02695692703127861 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.3658158481121063, "agent": null }
null
{}
Is there a way to make my old card usable with the app?
[]
[ "exchange_via_app" ]
{ "type": null, "score": [ 0.11800838261842728 ], "agent": null }
[]
negative
{ "type": null, "score": 0.335837185382843, "agent": null }
null
{}
Can I reactivate a card I thought I lost?
[]
[ "activate_my_card" ]
{ "type": null, "score": [ 0.040698859840631485 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.3709176480770111, "agent": null }
null
{}
How do I link my card
[]
[ "card_linking" ]
{ "type": null, "score": [ 0.23837986588478088 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3686967194080353, "agent": null }
null
{}
Where do I need to go in the app to enter my card info?
[]
[ "exchange_via_app" ]
{ "type": null, "score": [ 0.12418738752603531 ], "agent": null }
[]
positive
{ "type": null, "score": 0.38155460357666016, "agent": null }
null
{}
I have found my lost or stolen card. Is there a way I can link the card with my account through my app again?
[]
[ "exchange_via_app", "lost_or_stolen_card", "lost_or_stolen_phone" ]
{ "type": null, "score": [ 0.07419426739215851, 0.05113335698843002, 0.04103810712695122 ], "agent": null }
[]
positive
{ "type": null, "score": 0.37157565355300903, "agent": null }
null
{}
Could you help me reactivate my card? It was previously lost, but I found it this morning in my jacket.
[]
[ "activate_my_card" ]
{ "type": null, "score": [ 0.03554896265268326 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.391304075717926, "agent": null }
null
{}
I already have one of your cards, how do I link them?
[]
[ "card_linking" ]
{ "type": null, "score": [ 0.14884231984615326 ], "agent": null }
[]
positive
{ "type": null, "score": 0.36546772718429565, "agent": null }
null
{}
How do I link my replacement card?
[]
[ "card_linking", "change_pin" ]
{ "type": null, "score": [ 0.12045866250991821, 0.031790804117918015 ], "agent": null }
[]
positive
{ "type": null, "score": 0.3488020896911621, "agent": null }
null
{}
Can I link another card to my account?
[]
[ "card_linking", "transfer_into_account" ]
{ "type": null, "score": [ 0.08291518688201904, 0.054135147482156754 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.35627225041389465, "agent": null }
null
{}
I need to know your exchange rates.
[]
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.188825324177742, 0.030390240252017975 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.4115801453590393, "agent": null }
null
{}
What exchange rates do you offer?
[]
[ "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.026532405987381935, 0.19785992801189423, 0.02845137007534504 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.41443467140197754, "agent": null }
null
{}
How did you come up with your exchange rates?
[]
[ "card_payment_wrong_exchange_rate", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.02736799046397209, 0.17636726796627045, 0.040504418313503265 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.4114339351654053, "agent": null }
null
{}
Where do you guys acquire your exchange rate?
[]
[ "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.026189807802438736, 0.14837568998336792, 0.027485353872179985 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.4234415292739868, "agent": null }
null
{}
How do I find the exchange rate?
[]
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.25969985127449036, 0.035740599036216736 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.4461766183376312, "agent": null }
null
{}
What are your international exchange rates?
[]
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.12494728714227676, 0.026229284703731537 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.43481308221817017, "agent": null }
null
{}
How often do your exchange rates change
[]
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.11655275523662567, 0.02940567396581173 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.3984549343585968, "agent": null }
null
{}
Please advise what is the exchange rate
[]
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.032821640372276306, 0.026451779529452324, 0.30984029173851013, 0.0462699756026268 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.43281272053718567, "agent": null }
null
{}
How are exchange rates calculated?
[]
[ "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.027252458035945892, 0.2388119250535965, 0.034054480493068695 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.42610040307044983, "agent": null }
null
{}
what are exchange rates based on
[]
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.0292842797935009, 0.03264857456088066, 0.27916261553764343, 0.041501324623823166 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.448575884103775, "agent": null }
null
{}
what are exchange rates
[]
[ "card_payment_wrong_exchange_rate", "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.03096877783536911, 0.0385311059653759, 0.30525684356689453, 0.041411396116018295 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.44754093885421753, "agent": null }
null
{}
What are the most current exchange rates?
[]
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.17626424133777618, 0.03318697214126587 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.41837161779403687, "agent": null }
null
{}
Can you explain your exchange rate policy to me?
[]
[ "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.1816229373216629, 0.0380406379699707 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.41675886511802673, "agent": null }
null
{}
Is it a good time to exchange?
[]
[ "exchange_charge", "transfer_timing" ]
{ "type": null, "score": [ 0.0312851183116436, 0.030317284166812897 ], "agent": null }
[]
positive
{ "type": null, "score": 0.38477373123168945, "agent": null }
null
{}
What is the exchange rate like on this app?
[]
[ "exchange_rate", "exchange_via_app", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.10451380908489227, 0.06396010518074036, 0.030192967504262924 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.395376980304718, "agent": null }
null
{}
Do you have a list of exchange rates?
[]
[ "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.02777131460607052, 0.1851772516965866, 0.02682255581021309 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.42207738757133484, "agent": null }
null
{}
Can you tell me where you get your exchange rates?
[]
[ "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.02729567512869835, 0.17934595048427582, 0.02774643711745739 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.4224686920642853, "agent": null }
null
{}
Will I get a curreng foreign exchange rate?
[]
[ "exchange_rate", "fiat_currency_support", "supported_cards_and_currencies", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.11590038239955902, 0.026295142248272896, 0.056599512696266174, 0.026700783520936966 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.39251086115837097, "agent": null }
null
{}
What currencies is an exchange rate calculated in?
[]
[ "exchange_rate", "fiat_currency_support", "supported_cards_and_currencies", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.19888000190258026, 0.027109835296869278, 0.05584140494465828, 0.03677861765027046 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.4532162845134735, "agent": null }
null
{}
Where do you get your exchange rates from?
[]
[ "exchange_charge", "exchange_rate", "wrong_exchange_rate_for_cash_withdrawal" ]
{ "type": null, "score": [ 0.02840416692197323, 0.16718193888664246, 0.029673907905817032 ], "agent": null }
[]
neutral
{ "type": null, "score": 0.4369249939918518, "agent": null }
null
{}